Nigeria’s First And Largest Pick-Up and Delivery Hub/Platform

Nigeria’s First Largest Pick-Up And Delivery Hub

Privacy Policy


The following document outlines the privacy policy of the Carry website and mobile app. Before using any of Carry services, you are required to read, understand, and agree to these terms.


Introduction

Introduction When you use the Company’s services you trust us with your information. We are committed to keeping that trust. That starts with helping you understand our privacy practices. This policy describes the information we collect, how it is used and shared, and your choices regarding this information. 



Data Collections and Uses


This policy applies to users of the Company’s services in Nigeria and beyond, including users of the Websites, features or other services.

This policy describes how The Company and its affiliates collect and use personal information to provide our services. This policy applies to all users of our websites, features or other services anywhere in Nigeria and beyond, unless covered by a separate privacy policy. This policy specifically applies to:



Delivery Partners: users who provide delivery services


Delivery Companies: users who provide transportation individually or through partner transportation companies


Delivery Recipients: users who request deliveries of food or other items through the website



This policy also applies to those who provide information to the Company in connection with an application to use our services, or whose information The Company otherwise receives in connection with its services. All those subject to this policy are referred to as “users” for purposes of this policy. The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular country or region if permitted under the laws of those places. Please contact us if you have questions on our practices




Data Controller

The Company provides services to users in Nigeria and beyond. The data controller for the information you provide or that is collected by the Company or its affiliates is: 

Qubes Magazine

No 7 edeth bassey, Thomas estate, Ajah, Lagos. Nigeria

+2349067561649



Data Protection Officers

Questions, comments and complaints about The Company's data practices can be submitted to The Company's data protection officer through carrynaija@gmail.com


The Information We Collect


The Company collects:

  • Information that you provide to The Company, such as when you create your company registration no. 
  • Information created when you use our services, such as location, name, Business address, Website, Home address, Home phone number, Business phone number, email and any form of ID.



The following information is collected by or on behalf of The Company:


1. Information you provide

This may include:

  • User profile: We collect information when you create or update your user account. This may include your name, email, phone number, payment or banking information (including related payment verification information), government identification numbers such as, driver’s license or passport if required by law, birth date, photo and signature. This also includes the preferences and settings that you enable for the Company account.
  • Background check information: We may collect background check information if you sign up to use the Company’s services as a delivery partner. This may include information such as your delivery company history. This information may be collected by a vendor on the Company’s behalf.
  • Demographic data: We may collect demographic information about you, including through user surveys. In some countries, we may also receive demographic information about you from third parties.
  • User content: We may collect information that you submit when you contact The Company customer support, provide ratings or compliments for other users, or otherwise contact The Company.


2. Information created when you use our services


This may include:

  • Location Information

Depending on the Company’s services that you use, and website settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.

  • If you are a delivery partner, the Company collects location information when the Company website is running in the foreground for delivery Recipients
  • Transaction Information

We collect transaction details related to your use of our services, including the type of services you requested or provided, your post on our website details, company information, date and time the service was provided, amount charged and payment method.


  • Usage information

We collect information about how you interact with our services. This includes information such as access dates and times, website features or pages viewed, website crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers.

  • Communications data

We enable users to communicate with each other and the Company through the Company websites, and other services. For example, we enable delivery partners and recipients, to call or text each other. To provide this service, The Company receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. The Company may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services and for analytics.


3. Information from other sources

These may include:

  • User feedback, such as ratings or compliments.
  • Users providing your information in connection with referral programs.
  • Users requesting services for or on your behalf.
  • Users or others providing information in connection with claims or disputes.
  • Insurance providers (delivery partner).
  • Financial services providers (delivery partner).
  • The owner of The Company for Business or The Company Family profile that you use.
  • Publicly available sources.
  • Marketing service providers.

The Company may combine the information collected from these sources with other information in its possession.


How We Use Your Information


The Company collects and uses information to enable reliable and convenient transportation, delivery and other products and services. We also use the information we collect:

  • To enhance the safety and security of our users and services.
  • For customer support.
  • For research and development.
  • To enable communications to or between users.
  • To provide promotions or contests.
  • In connection with legal proceedings.

The Company does not sell or share your personal information to third parties for third party direct marketing purposes.


The Company uses the information it collects for purposes including:


1. Providing services and features

The Company uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:

  • Create and update your profile
  • Verify your identity.
  • Enable transportation, deliveries, and other services.
  • Process or facilitate payments for those services.
  • Offer, obtain, provide or facilitate insurance or financing solutions in connection with our services..
  • To ensure the progress of your delivery.
  • Enable features that allow you to share information with other people, such as when you submit a compliment about a delivery company, refer a friend to The Company.
  • Enable features to personalize your profile, such as creating bookmarks for your favorite places, and to enable quick access to previous destinations.


2. Safety and security

We use your data to help maintain the safety, security and integrity of our services and users. This includes, for example:

  • Screening delivery partners prior to enabling their use of our services and at subsequent intervals, including through reviews of background checks where permitted by law, to prevent use of our services by unsafe deliveries .
  • Using device, location, profile, usage and other information to prevent, detect, and combat fraud or unsafe activities.
  • Using user comments and ratings to encourage improvement by affected users, and as grounds for deactivating users with ratings below a certain minimum as may be required in their region. Calculation and deactivation may be done through an automated decision making process.


3. Customer support


The Company uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:

  • Direct your questions to the appropriate customer support person.
  • Investigate and address your concerns.
  • Monitor and improve our customer support responses.


4. Research and development

We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.


5. Communications among users

The Company uses the information we collect to enable communications between our users.


6. Communications from The Company

The Company may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events. 


The Company may also use the information to promote and process contests and fulfill any related awards, and serve you relevant ads and content about our services and those of our business partners. You may receive some of these communications based on your profile as Company user. 


The Company may also use the information to inform you about elections, ballots, referenda and other political and policy processes that relate to our services.


7. Legal proceedings and requirements

We may use the information we collect to investigate or address claims or disputes relating to your use of the Company's services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.


Cookies and Third-Party Technologies

The Company and its partners use cookies and other identification technologies on our websites, emails, and online ads for purposes described in this policy.

Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. The Company uses cookies and similar technologies for purposes such as:

  • Authenticating users.
  • Remembering user preferences and settings.
  • Determining the popularity of content.
  • Delivering and measuring the effectiveness of advertising campaigns.
  • Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our services, as well as when you visit other online sites and services.


Information Sharing and Disclosure

Some of The Company's products, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, for legal reasons or in connection with claims or disputes.


The Company may share the information we collect:


1. With other users

  • If you are a delivery partner, we may share information with your delivery recipient including name and photo; location; for how long you have been using the Company website; and contact information.

2. At your request

This includes sharing your information with:

  • Other people at your request. For example, we may share your ETA and location with a friend at your request.
  • The Company business partners. For example, if you requested a service through a partnership or promotional offering made by a third party, The Company may share your information with those third parties.

3. With the general public when you submit content to a public forumt

We love hearing from our users -- including through public forums such as the Company blogs, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.


4. With the Company subsidiaries and affiliates

We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf.

6. With the Company service providers and business partners

The Company may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. This may include, for example:

  • Payment processors and facilitators.
  • Background check providers (drivers and delivery partners only).
  • Marketing partners and marketing platform providers.
  • Data analytics providers.
  • Research partners, including those performing surveys or research projects in partnership with The Company or on The Company’s behalf.
  • Vendors that assist The Company to enhance the safety and security of its apps.
  • Consultants, lawyers, accountants and other professional service providers.
  • Fleet partners.
  • Insurance and financing partners.
  • Airports.
  • Vehicle solution vendors or third party vehicle suppliers.

7. With your consent

The Company may share your information other than as described in this policy if we notify you and you consent to the sharing.


Information Retention and Deletion


SUMMARY

The Company retains user profile and other information for as long as you maintain your Company account. 


Users may request deletion of their accounts at any time. Following such request, The Company deletes the information that it is not required to retain, and restricts access to or use of any information it is required to retain. 


The Company requires user profile information in order to provide its services, and retains such information for as long you maintain your Company account. 


The Company retains certain information, including transaction, location, device and usage information, for a minimum of 5 years in connection with regulatory, tax, insurance and other requirements in the places in which it operates. Once such information is no longer necessary to provide The Company's services, enable customer support, enhance the user experience or other operational purposes, The Company takes steps to prevent access to or use of such information for any purpose other than compliance with these requirements or for purposes of safety, security and fraud prevention and detection. 


You may request deletion of your account at any time through the Privacy Settings in the Company app. 


The Company may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, if The Company shuts down a user's profile because of unsafe behavior or security incidents, The Company may retain certain information about that account to prevent that user from opening a new The Company account in the future.

a. Explanation and copies of your data

  • You have the right to request an explanation of the information that The Company has about you and how The Company uses that information.
  • You also have the right to receive a copy of the information that The Company collects about you if collected on the basis of consent or because The Company requires the information to provide the services that you request.

b. Correction

  • If the Company has information about you that you believe is inaccurate, you have the right to request correction of your information.

c. Deletion

  • Users may request deletion of their profile at any time. Users may requests deletion through The Company's website. We may retain certain information about you as required by law and for legitimate business purposes permitted by law.
  • Please see the 'Information Retention & Deletion' section above for more information regarding The Company's retention and deletion practices.

b. The processing is necessary to protect the vital interests of our users or of others

  • The Company may process personal information, including disclosing data with law enforcement authorities in case of threats to the safety of users or of others.


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